How do product returns work?

Products are covered by a 12-month warranty unless stated otherwise. It covers technical faults but excludes breakage and oxidation. Email servizioclienti@comenovo.it; we normally reply within 24 hours and send troubleshooting instructions. If remote support cannot solve the issue, we provide return instructions and, for eligible warranty cases, a free DHL label. Assessment normally takes 5–10 working days, after which the device is repaired or replaced as required.