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What is included in the box?Read the answer› Are devices sold in their original box?Read the answer› How do you test your products?Read the answer› Do refurbished devices retain their water-resistance certification?Read the answer› Is my device genuine?Read the answer› What is the Serenity Pack?Read the answer› What is the New Battery option?Read the answer› What condition are the batteries in ComeNovo smartphones?Read the answer› What are the differences between cosmetic grades?Read the answer› Which courier do you use?Read the answer› Why does my iPhone show an Apple “Important Message” or “Unknown Part” warning?Read the answer› What warranty do you offer?Read the answer›

Is my device genuine?Read the answer› What are the differences between cosmetic grades?Read the answer› What warranty do you offer?Read the answer› I have a sound or microphone problemRead the answer› Battery informationRead the answer› I have trouble charging my deviceRead the answer› The product I received is not the one I orderedRead the answer› I have a problem with the product I received. What should I do?Read the answer› DFU restore procedure (Device Firmware Update)Read the answer› How do product returns work?Read the answer› What does the ComeNovo warranty cover?Read the answer›

Tracking says delivered, but I did not receive the parcel. What should I do?Read the answer› What happens if you are not home at delivery?Read the answer› How can I find out where my parcel is?Read the answer› Can I change the delivery address?Read the answer› What are the delivery times?Read the answer› Tracking your parcelRead the answer› Can I receive an invoice?Read the answer› Problems while paying for your orderRead the answer› Which payment methods does ComeNovo accept?Read the answer›